Returns & Exchanges

At Birdy Bicycle, we want you to ride with confidence. If your gear isn't the perfect fit, you can return or exchange unused items within 30 days of delivery.

1

Initiate Your Return

Visit our online portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.

2

Pack Your Gear

Ensure the bicycle or accessory is in its original packaging with all tags attached, and securely seal the box to prevent damage during transit.

3

Ship It Back

Drop off your package at any authorized carrier location or schedule a pickup; your tracking number will update automatically in our system.

4

Receive Your Refund

Once our technicians inspect your return for quality assurance, we will issue a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing